Shipping Information
Upon completing your order, an email confirmation will be sent to your email address on file. This email will serve as an invoice and includes your order number.
Processing Time
A standard processing time of up to three (3) business days is required before your order is shipped. Orders placed after 4:00 PM (Eastern Time) may be processed the next business day, and orders placed on weekends and holidays will be processed the following business day starting at 10:00 AM (Eastern Time). During peak periods or for items with high demand, processing times may exceed 3 business days.
We offer Standard Shipping and Express Shipping options. Shipping fees are calculated based on your delivery address.
Estimated Shipping Transit Times
The times below represent the estimated transit time after your order has been processed and shipped. Please note that these are estimates and are not guaranteed. Delays may occur due to customs clearance, border inspections, or peak shipping seasons.
| Continent | Standard International Shipping | Express International Shipping |
|---|---|---|
| North America (USA, Canada) | 5 – 12 Business Days | 2 – 5 Business Days |
| Europe (EU & Non-EU) | 7 – 14 Business Days | 3 – 7 Business Days |
| Asia & Oceania (Australia, Japan, etc.) | 4 – 10 Business Days | 3 – 7 Business Days |
| South America | 10 – 20 Business Days | 5 – 10 Business Days |
| Middle East & Africa | 12 – 25 Business Days | 6 – 12 Business Days |
Once your order has been shipped, you will receive an e-mail with your shipment’s tracking information, allowing you to keep tabs on the progress of your delivery.
Estimated time of delivery can take longer than expected due to invalid address, customs clearance procedures, or other causes beyond our control.
Delivery Issues
If your package has not been delivered or your tracking information shows that your package has been delivered but you have not received it, you must contact Customer Service to verify within 14 days of the expected delivery date.
Customs & Duties
Shipments will be delivered with duty and tax unpaid. All import (customs) duties and/or taxes must be paid by customers according to local custom policy. Pandainterest Store is not responsible for any additional charges imposed by local customs authorities.
